Shipping and Returns
The shipping cost for AUSTRALIA are:
For uniforms-tunics, pants, dresses & Aprons
1 item = 250 grams $10.95
2-4 items = 500 grams $16.95
5 items = 1kg $26.95
Bed Linen, blankets bed valances, sheets, gowns etc
Bed linen postage is calculated by cube and weight as these are more bulky items
1 bed cover 3kg bag $16.95
2-3 blanket 5kg bag $24.95
bed linen package = 5kg plus – $29.95
1 bed valance, 1 x bed cover, 1 x bed runner
Other bedding orders as per calculated per order.
Garments can be exchanged by returning to
Spring Spa Wear.
PO BOX 1139
Ashmore City 4214 QLD
Please enclose a pre-paid self addressed bag with your exchange so we can send you the exchange.
Please include a copy of your original invoice.
All returns must be returned new in original condition and packaging, unworn and unwashed. Any items sent back dirty will be charged at $20.00 per item for drycleaning. Goods must be sent back in a re-sellable condition. Any items that have been worn, embroidered or altered will not be accepted. Please include a per-paid aust post bag if you require an exchange. Spring Spa Wear is not responsible for any lost parcels.
Goods must be returned within 14 days of delivery with details of required style size and colour for the exchange and a copy of your original invoice.
Please contact Spring Spa Wear on 1300 858 808 immediately if you have received the incorrect item or a faulty item and we will happily replace it freight free. If you make any alterations or embroider to the incorrect or faulty item we can not take any responsibility nor can we accept it back as a return. It is the clients responsibility to check all sizes, colours and styles before having any items embroidered. Spring Spa Wear can not take any responsibility once the items has been altered.
No refunds available for orders over $500. If you are purchasing for several staff we suggest you purchase a trial size range of under $500.00 to establish size suitability. All refunds will be done by return cheque. For security reasons we do not refund into bank accounts or credit cards. if your refund cheque is to go into a different company name please advise up prior to the refund cheque being drawn and posted. If we have to put a stop payment on a cheque and re-issue there is a $28 fee for the re-issue and stop payment of the cheque.
If a credit note is issued it is valid for 30 days from the time of issue.
We suggest australia post registered mail for accountability. We regret we are unable to accept liability for goods lost in transit back to us. Send by registered mail or express post so you have a tracking number for your parcel.
Absolutely no exchanges or refunds can be accepted for any reason later than 14 calender days from your invoice date. All returns will incur a 10% restocking fee when returned within 14 days. No refund or exchange on sale items.
A laundry fee of $20 per item will be charged to any marked garment.
Spring spa wear will not accept ‘return to sender parcels’.
Notwithstanding any other terms and conditions of the ordering process, in the event that an order is made and dispatched prior to the payment of that order, full payment of that order is required within 7 days of the date of the dispatch of the order.
If, for any reason, changes to an order are required after the making of the order, those changes must be notified to Spring Spa Wear in writing within 24 hours.
Uniform Care & Maintenance
PLEASE DO NOT WASH YOUR NEW UNIFORMS WITH TOWELS AS THIS MAY CAUSE PILING.
Spring Spa wear have developed a contemporary uniform range for style and comfort. Our uniforms require appropriate care. Be kind to your uniforms and they will look great for longer. In general uniforms should be replaced once per year. We recommend to wash separately in cold water, hang right away, cool iron if required. Do not wash our uniforms with towels as this may cause piling. Please refer to our washing instructions in full in our frequently asked questions for full washing instructions. All uniforms are delivered with a swing tag, this swing tag has basic washing instructions. Any faulty in the item must be reported to Spring Spa Wear within 7 days of purchase by email. Broken zippers are the responsibility of the purchaser after 7 days. Be careful not to get hair or other debris caught in zippers. We use only the highest quality corporate zip.
Avoid friction as this can cause pilling on certain fabric qualities.
Fabric: Colours and fabrics offered cannot be guaranteed as always being available due to our suppliers decision to be discontinued
Colours per batch can vary slightly by up 10% from our fabric suppliers- returns can not be accepted for slight colour variation between orders.
Spring Spa Wear will amend patterns for our designs from time to time to improve the movement and comfort of the garment as needed.
Slight design changes can be made from time to time.
TAFE & COLLEGE SAMPLES
All samples supplied by Spring Spa Wear remain the property of Spring Spa Wear unless purchased. All samples sent are in new and perfect condition. Any samples lost or damaged will be charged for at full retail price of each garment. Any samples sent to TAFE or Colleges must be returned to Spring Spa Wear at the cost of the TAFE or college. Samples are to be kept no longer than 1 month.
Any special orders made to client request are a no refund no exchange item. We are able to source other fabrics and other colours for special orders but once approval has been given to make the order in a fabric that is not a standard item we are selling on our website the order is classed as a special order…no refund or exchange can be given.
Spring Spa Wear garments are distinctive and all designs in our range are subject to copyright and must not be copied.
Spring Spa Wear will take legal action against any parties if it is believed that a breach of its international property has taken place. Orders placed are subject to the acceptance of terms & conditions outlined.
Registered Business Address
PO BOX 1139
Ashmore City QLD 1139