Delivery & Returns

SHIPPING

We know you want your new goods ASAP, and we wanna’ get them to you too! Here’s the downlow for shipping times and costs:

Delivery times

All orders are shipped within 24 hours by express mail. Delivery times can vary depending on your location.

We use both Australia post and Sendle for delivery. When your order is dispatched you will be emailed a tracking number ( please check your junk mail ). Once the parcel leaves our packing centre information about your delivery can be found on either Australia posts or Sendle websites under TRACK MY ORDER. Please follow your tracking on these two websites. Our office are unable to chase freight couriers this will need to be done by you. If you need information about your delivery please do not contact our office for shipping updates. Below are the links for Australia post and Sendle.

https://auspost.com.au/mypost/track/#/search

https://try.sendle.com/en-au/tracking

If your parcel is past the due arrival date and lost you can lodge a MISSING PARCEL on either website and if you have any trouble then contact our customer service team.

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Back orders will take between 1-6 weeks.

Shipping costs for Australia

For uniforms: with Australia post

1 item = $16.95
2-4 items = $25.95
5 items = $34.95
Cheaper option of shipping available at check out with Sendle- this is a 7 – 14 day delivery.
If Australia post or sendle attempt to deliver and are unable the order may get returned back to Spring Spa Wear. If this happens you will be charged to have the delivery resent as the shipping has to be paid for a second time. If you have a issue with the postage cost or the delivery of your order this must be taken up with Sendle or Australia post with your tracking number provided. This is nothing to do with Spring Spa Wear.

Bed linen and gowns:

1 bed cover 3kg bag = $16.95
2-3 blanket 5kg bag = $24.95
Bed linen package (1 Bed Valance, 1 Bed Cover, 1 Bed Runner) 5kg+ = $29.95

Other bedding orders are calculated per order. Please note we offer no exchange or credit on spa bedding. gowns headbands slippers spa art or pedicure bowls.

Cheaper shipping available at check out with Sendle- this is not express but anywhere from 7 – 14 day delivery.

Email our office at [email protected] if you need us to arrange other postage for large orders. We will do our best to get a better price on freight for bulk orders.

Spring Spa Wear is not responsible for lost parcels by Australia Post, Sendle or New Zealand Post. Once a tracking number has been issued and the parcel is in the Australia Post system we are not liable for any lost goods or lost parcels. Spring Spa Wear will not reimburse or replace a lost order if the parcel has been lost with Australia Post or New Zealand post.
If you require postal insurance for your order to cover lost parcels at an additional cost please notify our office as soon as you have placed your order. email us at [email protected]

When buying our fabrics from our fabric suppliers, dye lots can and will vary by 10%- 15%. Spring Spa Wear cannot avoid this from occurring and will not accept returns due to slight colour variations.

HOW TO EXCHANGE GOODS

Not the right fit? We understand you might need to change sizes, colours or styles and we want you to love your new uniforms.

A reminder for exchanges and credits:

We do not offer credits or exchanges on any bedding items due to safety and hygienic reasons.
We do not credit for change of mind on uniforms.
To avoid buying the incorrect size we recommend viewing our sizing chart.
No exchange or credit on sale items.
We do not offer credits only store credits.

For items that cannot be credited, store credit notes will be issued. Credit notes can be used to make a future purchase and cannot be credited or exchanged for cash. We do not offer credits on uniforms only exchanges or a store credit note.

For all exchanges, please enclose a pre-paid and self-addressed Australia Post postage bag within your exchange parcel so we can send your goods back to you.

You need to pay for the postage for the exchange.

Conditions of your return

Goods must be returned within 14 days of delivery. Please include the details of your required style, size and/or colour for the exchange and a copy of your original invoice.
When buying our fabrics from our fabric suppliers, dye lots can and will vary by 10%- 15%. Spring Spa Wear cannot avoid this from occurring and will not accept returns due to slight colour variations.
All returns must be returned in original packaging. Returned orders must be clean, unworn, unwashed and in a re-sellable condition. If they come back with makeup or any other stains, we will have to return the item to you as we will be unable to sell this uniform to someone else
Any items that have been worn, embroidered or altered will not be accepted
We do not accept returns or exchanges on sale items
We suggest Australia Post Registered Mail with tracking for shipping accountability.
We are unable to accept liability for returned goods lost in transit.

Send exchanges to-

Spring Spa Wear
PO BOX 1139
Ashmore City 4214 QLD

We are unable to accept liability for returned goods lost in transit.
For faster exchange turn around times please include a pre-paid Australia Post bag so we can resend your exchange.

Incorrect order
Please email us [email protected] immediately if you have received the incorrect item or a faulty item. We will happily replace it. We do not credit faulty items but reserve the right to replace the item if faulty.

Embroidered clothing

If you make any alterations or embroider the incorrect or faulty item, we cannot take any responsibility, nor can we accept it as a return. It is the customer’s responsibility to check all sizes, colours and styles before having any items embroidered.

Spring Spa Wear cannot take any responsibility once the items have been altered.

Please remember:

We will not accept ‘Return to Sender’ parcels.
When buying our fabrics from our fabric suppliers, dye lots can and will vary by 10%- 15%. Spring Spa Wear cannot avoid this from occurring and will not accept returns due to slight colour variations.
In the event that an order is made and dispatched prior to the payment of that order, full payment of that order is required within 7 days of the order dispatch date
All orders remain the property of Spring Spa Wear until paid for in full.
Once an order has been placed we are unable to cancel this order.