Delivery Returns & Backorders - Spring Spa Wear

Delivery & Returns

SHIPPING

We know you want your new goods ASAP, and we wanna’ get them to you too! Here’s the downlow for shipping times and costs:

 

Delivery times

All orders are shipped within 24 hours by express mail. Delivery times can vary depending on your location.

Back orders will take between 1-5 weeks.

Shipping costs for Australia

For uniforms:

  • 1 item (250g) = $10.95
  • 2-4 items (500g) = $16.95
  • 5 items (1kg) = $26.95

 

Bed linen and gowns:

  • 1 bed cover 3kg bag = $16.95
  • 2-3 blanket 5kg bag = $24.95
  • Bed linen package (1 Bed Valance, 1 Bed Cover, 1 Bed Runner) 5kg+ = $29.95

Other bedding orders are calculated per order.

Email our office at info@springspawear.com if you need us to arrange other postage for large orders. We will do our best to get a better price on freight for bulk orders.

Spring Spa Wear is not responsible for lost parcels by Australia Post or New Zealand Post. Once a tracking number has been issued and the parcel is in the Australia Post system we are not liable for any lost goods or lost parcels. Spring Spa Wear will not reimburse or replace a lost order if the parcel has been lost with Australia Post or New Zealand post.
If you require postal insurance for your order to cover lost parcels at an additional cost please notify our office as soon as you have placed your order. email us at info@springspawear.com

HOW TO EXCHANGE GOODS

Not the right fit? We understand you might need to change sizes, colours or styles.

We offer no refund or exchange on any bedding items.
Uniforms -we do not refund for change of mind.
Store credit notes are issued.
Credit notes can be used to make a future purchases.
Store credits cannot be refunded.

For any exchanges please enclose an Australia post pre-paid self-addressed postage bag within your exchange parcel so we can send your goods back to you. You need to pay for the postage for the exchange.
To avoid buying the incorrect size we recommend viewing our sizing chart.

Goods must be returned within 14 days of delivery. Please include the details of your required style, size and/or colour for the exchange and a copy of your original invoice.

All returns must be returned in original packaging. Returned orders must be clean, unworn, unwashed and in a re-sellable condition. If they come back with makeup or any other stains we will have to return the item to you as we will be unable to sell this uniform to someone else.

Any items that have been worn, embroidered or altered will not be accepted.

We suggest Australia Post Registered Mail with tracking for shipping accountability.

We are unable to accept liability for returned goods lost in transit.

Send exchanges to:
Spring Spa Wear
PO BOX 1139
Ashmore City 4214 QLD

For faster exchange turn around times please include a pre-paid Australia Post bag so we can resend your exchange.

Incorrect order
Please email us info@springspawear.com immediately if you have received the incorrect item or a faulty item. We will happily replace it. We do not refund faulty items but reserve the right to replace the item if faulty.

Embroidered clothing

If you make any alterations or embroider the incorrect or faulty item, we cannot take any responsibility, nor can we accept it as a return. It is the customer’s responsibility to check all sizes, colours and styles before having any items embroidered.

Spring Spa Wear cannot take any responsibility once the items have been altered.

Exchange Terms and Conditions

We do not refund for change of mind.
Store credits cannot be refunded.

Absolutely no exchanges can be accepted for any reason later than 14 calendar days from your invoice date.
No exchange on sale items.

Back orders can take from 1-5 weeks depending on fabric and material availability. We do not offer refunds on back orders as the back order is stated on the item when you purchase. We endeavour to get your uniforms to you as soon as possible, at time we have delays receiving materials from our suppliers so this is the delay.

We will not accept ‘Return to Sender’ parcels.

In the event that an order is made and dispatched prior to the payment of that order, full payment of that order is required within 7 days of the order dispatch date.

All orders remain the property of Spring Spa Wear until paid for in full.

If, for any reason, changes to an order is required after the making of the order, those changes must be notified to Spring Spa Wear in writing within 2 hours.

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