Delivery & Returns

Please contact Spring Spa Wear  immediately if you have received the incorrect item or a faulty item and we will happily replace it freight free.

SHIPPING

Most orders we aim to post within 24 hours. Please allow normal delivery time. Standard order processing time applies to in stock, items excludes weekends and holidays.

The shipping cost for AUSTRALIA are:

For uniforms-tunics, pants, dresses & Aprons:

1 item  = 250 grams $10.95

2-4  items  = 500 grams $16.95

5 items =  1kg $26.95

Bed Linen, Blankets bed valances, sheets, gowns:

Bed linen postage is calculated by cube and weight as these are more bulky items

1 bed cover 3kg  bag $16.95

2-3  blanket 5kg bag  $24.95

bed linen package = 5kg plus – $29.95

1 bed valance,  1 x bed cover, 1 x bed runner

Other bedding orders as per calculated per order.

RETURNING GOODS

All garments can be exchanged by returning to:

Spring Spa Wear
PO BOX 1139
Ashmore City 4214 QLD

Please enclose a pre-paid self addressed bag with your exchange so we can send you the exchange.

Please include a copy of your original invoice.

All returns must be returned new in original condition and packaging, unworn and unwashed. Any items sent back dirty will be charged at $20.00 per item for dry cleaning. Goods must be sent back in a re-sellable condition. Any items that have been worn, embroidered or altered will not be accepted. Please include a per-paid Aust post bag if you require an exchange. Spring Spa Wear is not responsible for any lost parcels.

Goods must be returned within 14 days of delivery with details of required style size and colour for the exchange and a copy of your original invoice.

Please contact Spring Spa Wear on 07 56614541  immediately if you have received the incorrect item or a faulty item and we will happily replace it freight free. If you make any alterations or embroider to the incorrect or faulty item we can not take any responsibility nor can we accept it back as a return. It is the clients responsibility to check all sizes, colours and styles before having any items embroidered. Spring Spa Wear can not take any responsibility once the items has been altered.

No refunds available for orders over $500. If you are purchasing for several staff we suggest you purchase a trial size range of under $500.00 to establish size suitability. All refunds will be done by return cheque. For security reasons we do not refund into bank accounts or credit cards. if your refund cheque is to go into a different company name please advise up prior to the refund cheque being drawn and posted. If we have to put a stop payment on a cheque and re-issue there is a $28 fee for the re-issue and stop payment of the cheque.

If a credit note is issued it is valid for 30 days from the time of issue.

We suggest Australia post registered mail for accountability. We regret we are unable to accept liability for goods lost in transit back to us. Send by registered mail or express post so you have a tracking number for your parcel.

Absolutely no exchanges or refunds can be accepted for any reason later than 14 calendar days from your invoice date. All returns will incur a 10% restocking fee when returned within 14 days. No refund or exchange on sale items.

A laundry fee of $20 per item will be charged to any marked garment.

Spring spa wear will not accept ‘return to sender parcels’.

Notwithstanding any other terms and conditions of the ordering process, in the event that an order is made and dispatched prior to the payment of that order, full payment of that order is required within 7 days of the date of the dispatch of the order.

If, for any reason, changes to an order are required after the making of the order, those changes must be notified to Spring Spa Wear in writing within 24 hours.

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