Terms and Conditions
Spring Spa wear uses Australia post e-parcel express parcel system. Australia post confirms delivery with the tracking number provided on the express bag. Once the delivery has been confirmed delivered any lost parcels are not the responsibility of Spring Spa Wear. Spring Spa Wear uses express postage with Australia post e-parcel but this does not cover insurance if you prefer us to send your order with insurance please notify us by email before your order is dispatched. ( extra costs for insurance -quoted depending on value of order).
Items in stock will be delivered within 48 hours with receipt of order and full payment. For out of stock items or special orders please allow 4-6 weeks, contact the office for stock availability.
Back orders- if there are any items on back order we will send you an email to inform you, ( please check your junk file) depending on the size of the order we may hold the order until all items are ready to ship.
If you need part of the order urgently please contact our office on 07 5661 4541.
Garments can be exchanged by returning to
Spring Spa Wear.
PO BOX 1139,
ASHMORE CITY 4214 QLD
Please include a copy of your original invoice.
All returns must be returned new in original condition and packaging, unworn and unwashed. Any items sent back dirty will be charged at $20.00 per item for drycleaning. Goods must be sent back in a re-sellable condition. Any items that have been worn, embroidered or altered will not be accepted. Please include a per-paid Austraia post bag if you require an exchange. Spring Spa Wear is not responsible for any lost parcels.
Goods must be returned within 14 days of delivery with details of required style size and colour for the exchange and a copy of your original invoice.
No refunds available for orders over $500. If you are purchasing for several staff we suggest you purchase a trial size range of under $500.00 to establish size suitability. All refunds will be done by return cheque. For security reasons we do not refund into bank accounts or credit cards. if your refund cheque is to go into a different company name please advise up prior to the refund cheque being drawn and posted. If we have to put a stop payment on a cheque and re-issue there is a $28 fee for the re-issue and stop payment of the cheque.
Important- ensure correct fabric, fit & colour before embroidering garments as no returns or exchange will be accepted on any items that have been embroidered. When buying our fabrics from our fabric suppliers dye lots can and will vary by 10%. Spring Spa Wear can not avoid this occuring and will not accept returns due to slight colour variations.
We suggest Australia post registered mail for accountability. We regret we are unable to accept liability for goods lost in transit back to us. Send by registered mail or express post so you have a tracking number for your parcel.
Absolutely no exchanges or refunds can be accepted for any reason later than 14 calender days from your invoice date. All returns will incur a 10% restocking fee when returned within 14 days. No refund or exchange on sale items.
A laundry fee of $20 per item will be charged to any marked garment.
Spring spa wear will not accept ‘return to sender parcels’.
Uniform Care & Maintenance
Spring Spa wear have developed a contemporary uniform range for style and comfort. Our uniforms require appropriate care. Be kind to your uniforms and they will look great for longer. We recommend to wash separately in cold water, hang right away, cool iron if required. Any faulty in the item must be reported to Spring Spa Wear within 7 days of purchase by email. Broken zippers are the responsibility of the purchaser after 7 days. Be careful not to get hair or other debris caught in zippers. We use only the highest quality corporate zip.
TAFE & COLLEGE SAMPLES
All samples supplied by Spring Spa Wear remain the property of Spring Spa Wear unless purchased. All samples sent are in new and perfect condition. Any samples lost or damaged will be charged for at full retail price of each garment.
Any special orders made to client request are a no refund no exchange item. We are able to source other fabrics and other colours for special orders but once approval has been given to make the order in a fabric that is not a standard item we are selling on our website the order is classed as a special order…no refund or exchange can be given.
Spring Spa Wear garments and images are distinctive and all designs in our range are subject to copyright and must not be copied.
Our designs can not be used for commercial photography at any time with out written permission from Spring Spa Wear.
Spring Spa Wear will take legal action against any parties if it is believed that a breach of its international property has taken place. Orders placed are subject to the acceptance of terms & conditions outlined.
Registered Business Address
Spring Spa Wear.
PO BOX 1139,
ASHMORE CITY 4214 QLD